Welcome to Hugsback! This website and online store are operated by Hugsback. When you visit our website or make a purchase, you are using our services ("the Services"). By using our website, you agree to these terms and conditions ("Terms") and our Privacy Policy.
Please read them carefully — they contain important information about your rights, our responsibilities, and how we handle orders, payments, and shipping.

1. ACCESS AND ACCOUNT

You confirm that you are at least 18 years of age or have parental/guardian permission to use the Services.
When placing an order or creating an account, we ask for accurate and up-to-date information, such as your name, email address, and shipping address. You are responsible for keeping your login information secure and for using your account.

2. OUR PRODUCTS

We do our best to display our products as accurately as possible. However, colors or details may vary slightly from what you see on your screen.
We may change product descriptions or prices or discontinue any products at any time without notice.
All products are intended for personal use and not for resale.

3. ORDERS

When you place an order, you make an offer to purchase the product. Your order is only final once we have confirmed it.
Please check your order carefully before shipping — once confirmed, we are usually unable to make changes or cancellations.
Returns or exchanges are only possible in accordance with our returns policy [LINK].
Orders that do not meet our terms and conditions may be cancelled.

4. PRICES AND PAYMENT

All prices are subject to change without notice. The price at the time of ordering applies.
Prices exclude shipping costs, taxes and any import duties, unless otherwise stated.
You are responsible for providing correct payment and contact information.
By placing an order, you declare that you are authorized to use the chosen payment method and that you agree to the total costs including shipping and taxes.

5. SHIPPING AND DELIVERY

Delivery times are always estimates and not guaranteed. We are not liable for delays due to postal or courier services, customs, or other circumstances beyond our control.
Once the order is handed over to the carrier, the risk of loss or damage passes to the customer.

6. INTELLECTUAL PROPERTY

All content on our website—such as text, images, logos, designs, and videos—is the property of Hugsback or our partners and is protected by intellectual property laws.
You may not copy, distribute or use our content for commercial purposes without our written permission.
All rights not expressly granted to you are reserved by Hugsback.

7. OPTIONAL TOOLS

We may offer tools or features from third parties. These are provided "as is" without warranties.
Use of such tools is entirely at your own risk and subject to the terms and conditions of the respective provider.
Any new features or tools we add in the future will automatically be subject to these Terms.

8. LINKS TO THIRD PARTIES

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or security of these websites.
If you choose to access or make a purchase from a third party website through such links, you do so at your own risk.
Always read the terms and conditions and privacy policy of the relevant provider before entering into a transaction.

9. RELATIONSHIP WITH SHOPIFY

Our webshop runs on the Shopify platform. However, Hugsback is fully responsible for sales, delivery, and customer service.
Shopify is not liable for any damages, losses, or issues arising from purchases made through Hugsback.
By using our website, you acknowledge that your purchase is made directly with Hugsback.

10. PRIVACY POLICY

We collect and process personal data in accordance with our Privacy Policy [LINK].
Because our webshop is hosted via Shopify, data may also be processed by Shopify and their partners, possibly outside the EU.
By using our website, you agree to this processing and confirm that you have read and understood our privacy policy.11. FEEDBACK AND REVIEWS

When you submit feedback, ideas, reviews, or other content to us, you grant Hugsback permission to use it worldwide for promotional, improvement, or other commercial purposes—without obligation to pay compensation.
You represent that you have the right to share the Feedback and that it does not infringe on the rights of any third party.
We reserve the right to remove comments that are inappropriate, offensive or illegal.
You may not use a false identity or share misleading information when posting feedback.

12. ERRORS AND INACCURACIES

Although we work carefully, it may happen that there are typographical errors or incorrect information on our website (e.g. about prices, offers or stock).
We reserve the right to correct errors, change information, or cancel orders if an error occurs, even after an order has been submitted.

13. PROHIBITED USE

You may only use our website and services for lawful purposes. It is prohibited to:

• To violate any law or the rights of others;
• To distribute harmful or misleading information;
• To upload viruses or malicious software;
• To intimidate, insult or abuse others;
• To collect personal information from others;
• To circumvent the website's security;
• Or copy or resell our content.

In case of violation, we may immediately block or terminate your account without prior notice.

14. TERMINATION OF USE

We may terminate your access to our Services at any time if you violate the Terms or misuse our website.
After termination, outstanding payments and legal provisions (such as intellectual property and liability) will remain in effect.

15. WARRANTIES AND LIABILITY

Our website and products are provided “as is” and “as available”.
We do not guarantee that the website will always function without errors, be secure or be uninterrupted.
Use of our services is at your own risk.
In some countries, limitations of liability are not permitted; in that case, only the limitation permitted by law shall apply.

16. LIMITATION OF LIABILITY

Hugsback is not liable for any direct or indirect damage arising from the use of our website, products, or services.
This includes, but is not limited to, loss of profits, loss of data, replacement costs or other consequential damages.
Our total liability is limited to the amount you actually paid for the product.

17. INDEMNIFICATION

You agree to indemnify and hold harmless Hugsback, Shopify, and our partners from and against any claims, damages, or costs (including reasonable attorneys' fees) arising from:

• Violation of these terms,
• Violation of the law or the rights of third parties,
• Or misuse of our services.
  We will inform you if a claim is made against you and can coordinate the defense ourselves.

18. SEVERABILITY

If any part of these terms is found to be invalid or unenforceable, the remainder of the terms will remain in full force and effect.

19. NO WAIVER OF RIGHTS / ENTIRE AGREEMENT

Failure to enforce any provision does not constitute a waiver of that right.
These Terms and the Privacy Policy together constitute the entire agreement between you and Hugsback, and supersede any prior agreements or communications.

20. TRANSFER OF RIGHTS

You may not transfer your rights or obligations under these terms to anyone else without our written consent.
Hugsback may transfer or delegate these Terms without your prior approval.

21. APPLICABLE LAW

These terms and conditions are governed by Dutch law.
Any disputes will be dealt with by the competent court in the district where Hugsback is established (Netherlands).

22. HEADINGS AND TITLES

The headings in this document are for convenience only and do not affect the interpretation of the terms.

23. CHANGES TO THE TERMS

The most recent version of the terms and conditions can always be found on this page.
We may change these terms at any time. Significant changes will be announced in accordance with applicable law.
By continuing to use the website after changes are published, you agree to the new version.

24. CONTACT DETAILS

If you have any questions about these terms and conditions, please send them to:

Hugsback
info@hugsback.com
Broekkantsedijk 32, 5482 ET Schijndel, Netherlands
06 45972787
Chamber of Commerce number: 97949620
VAT: NL868300500B01