Jongen draagt Hugsback olifant verzwaringsknuffel voor Hugsback verpakkingen in een kast.

On your way to your moment of peace

At Hugsback, we make sure your cuddly toy arrives to you as quickly as possible — lovingly packaged and shipped from the Netherlands.

Cuddling starts with fast delivery!

  • Achterkant van de Hugsback beer verzwaringsknuffel op groene achtergrond.

    Fast delivery

    Did you place your Vestel order on a workday before 6 PM? Then your Hugsback will usually be shipped within 24 hours – carefully checked and safely delivered to you.

  • Twee personen houden Hugsback verzwaringsknuffels en verpakking vast voor productpresentatie.

    Great communication

    Once your order has been shipped, you will receive a track & trace code by email to follow your Hugsback step by step until delivery.

  • Hugsback verzwaringsknuffels beer en olifant naast elkaar op groene achtergrond.

    Clear expectations

    Your order will usually be delivered within 48 hours. We'll carefully package your Hugsback so it arrives quickly and with open arms.

    Delivery and shipping

    Frequently Asked Questions

    At Hugsback, you never pay shipping costs – we want your new cuddly toy to arrive to you worry-free, completely free of charge and lovingly packaged.

    If you order before 4:00 PM on a business day, your order will be shipped the same day and usually delivered the next day. For orders outside the Netherlands, delivery takes an average of 2 to 4 business days. During peak periods, such as holidays, this may take slightly longer.

    Yes, we also ship during holidays. Please note that parcel services are particularly busy around these times, so delivery may take a little longer. Sometimes your Track & Trace will temporarily indicate that the package has not yet been received by the carrier – this is normal and usually means the package is already on its way.

    We partner with DHL and other reliable carriers. Depending on the country, size, and weight of your order, the carrier may vary, but you will always receive a Track & Trace code once your order has been shipped.

    Yes, as soon as your order leaves our warehouse, you will automatically receive an email with a Track & Trace link so you can track exactly when your Hugsback will be delivered.

    The delivery driver will first try your neighbors or take the package to a nearby collection point. The Track & Trace link will show you exactly where your Hugsback was delivered. Please make sure you pick up the package within a few days, otherwise it will be returned to our warehouse.

    Would you like to know exactly which countries we deliver to and the corresponding delivery times? Click here for a complete overview of all delivery countries and additional information about shipping.

     
     

    • Ordering and payment

      You can pay at Hugsback using the following payment methods: iDEAL (Maestro), Visa, Mastercard, Apple Pay, Google Pay, PayPal, and Klarna. You can use a discount code or gift card at checkout.

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    • Returns

      You have 30 days from the date of purchase to return or exchange a product, counting from the date of receipt.

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    • Warranty

      Our 2 kg weighted soft toys come with a 2-year warranty. Should a problem arise, we'll replace or refund your soft toy immediately—so you can continue enjoying your loyal cuddly companion worry-free.

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    • Track your order

      Here you'll find the status of your order, including shipping information and the expected delivery date. Stay informed about the progress of your order.

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