Boy holding Hugsback elephant weighted plush toy in front of Hugsback packaging on a shelf.

On your way to your  moment of calm

At Hugsback, we make sure your plush toy arrives quickly and carefully. Lovingly packaged in the Netherlands and shipped to cuddle companions across Europe.

check_circle Delivered quickly and with care

check_circle Packed with love in the Netherlands

check_circle Shipping throughout Europe

Cuddles begin with fast delivery!

  • Back of the Hugsback bear weighted plush toy on a green background.

    Fast delivery

    Order on a working day before 18:00? Your Hugsback will usually be shipped within 24 hours—carefully inspected and delivered safely to you.

  • Two people hold Hugsback weighted plush toys and packaging for product presentation.

    Great communication

    As soon as your order has shipped, you will receive a tracking code by email so you can follow your Hugsback step by step until delivery.

  • Hugsback weighted plush toys bear and elephant next to each other on a green background.

    Clear expectations

    Your order is usually delivered within 48 hours. We pack your Hugsback with care so it reaches you quickly and with open arms.

    Delivery and shipping

    Frequently asked questions

    At Hugsback, you never pay shipping costs – we want your new plush toy to arrive worry-free, completely free and lovingly packaged.

    Order on a weekday before 18:00 hr, and your order will be shipped the same day and usually delivered the next day. For orders outside the Netherlands, delivery takes an average of 2 to 4 working days. During busy periods, such as holidays, this may take a little longer.

    Yes, we also ship during public holidays. Please keep in mind that parcel carriers are extra busy around those days, which can sometimes make delivery take a little longer. Sometimes your Track & Trace may temporarily show that the parcel has not yet been received by the carrier – this is normal and usually means that the parcel is already on its way.

    We work with PostNL, DPD, DHL, UPS, FedEx and other reliable carriers. Depending on the country, size and weight of your order, the carrier may vary, but you will always receive a Track & Trace code as soon as your order has been shipped.

    Yes, as soon as your order leaves our warehouse, you will automatically receive an email with a Track & Trace link so you can see exactly when your Hugsback will be delivered.

    The delivery driver will first try your neighbors or take the package to a nearby pickup point. With the Track & Trace link, you can see exactly where your Hugsback was delivered. Make sure to collect the package within a few days, otherwise it will be returned to our warehouse.

    Wondering whether we ship to your country? View the complete overview of our delivery countries, delivery times and shipping information.

    View countries and delivery times.

     
     

    • Ordering and payment

      At Hugsback, you can pay using iDEAL, Maestro, Visa, Mastercard, Apple Pay, Google Pay, PayPal and Klarna. At checkout, you can use a discount code or gift card.

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    • Return

      You have 30 days from the purchase date to return or exchange a product, counted from the date you receive it.

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    • Warranty

      Our 2 kg weighted plush toys come with a 2-year warranty. If a problem occurs, we will replace or refund your plush toy straight away so you can keep enjoying your trusted cuddle companion worry-free.

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    • Track your order

      Here you can find your order status, including shipping information and the expected delivery date. Stay up to date on your order’s progress.

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