On the way to your moment of rest

At Hugsback, we make sure your cuddly toy arrives to you as quickly as possible — lovingly packaged and shipped from the Netherlands.

Cuddling starts with fast delivery!

  • Fast delivery

    Order before 4 PM on a business day, and your Hugsback will usually ship within 24 hours – carefully checked and delivered safely to you.

  • Great communication

    Once your order has been shipped, you will receive a track & trace code by email to follow your Hugsback step by step until delivery.

  • Clear expectations

    Your order will usually be delivered within 48 hours. We'll carefully package your Hugsback so it arrives quickly and with open arms.

    Delivery & Shipping

    Frequently Asked Questions

    What are the shipping costs?

    At Hugsback, you never pay shipping costs – we want your new cuddly toy to arrive to you worry-free, completely free of charge and lovingly packaged.

    What is the delivery time?

    If you order before 4:00 PM on a business day, your order will be shipped the same day and usually delivered the next day. For orders outside the Netherlands, delivery takes an average of 2 to 4 business days. During peak periods, such as holidays, this may take slightly longer.

    Do you deliver during holidays?

    Yes, we also ship during holidays. Please note that parcel services are particularly busy around these times, so delivery may take a little longer. Sometimes your Track & Trace will temporarily indicate that the package has not yet been received by the carrier – this is normal and usually means the package is already on its way.

    Who will deliver my Hugsback?

    We partner with DHL and other reliable carriers. Depending on the country, size, and weight of your order, the carrier may vary, but you will always receive a Track & Trace code once your order has been shipped.

    Will I receive a Track & Trace code?

    Yes, as soon as your order leaves our warehouse, you will automatically receive an email with a Track & Trace link so you can track exactly when your Hugsback will be delivered.

    What happens if I'm not home?

    The delivery driver will first try your neighbors or take the package to a nearby collection point. The Track & Trace link will show you exactly where your Hugsback was delivered. Please make sure you pick up the package within a few days, otherwise it will be returned to our warehouse.

     
     

    • Ordering and payment

      At Hugsback you always pay safely and easily with Visa, Maestro, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, iDEAL, Klarna or Bancontact.

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    • Returns

      You have 30 days from the date of purchase to return or exchange a product, counting from the date of receipt.

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    • Warranty

      Our 2 kg weighted soft toys come with a 2-year warranty. Should a problem arise, we'll replace or refund your soft toy immediately—so you can continue enjoying your loyal cuddly companion worry-free.

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    • About us

      At Hugsback, we believe that true rest begins with a mind that can relax. When you feel less tension during the day, you sleep more deeply and wake up feeling more energized—ready for whatever the day brings.

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      We are ready to help you!

      Need help? Our cuddle team is here for you!

      • Start a live chat

        Click on the chat at the bottom left

      • Or send us an email

        info@hugsback.com

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