Meer dan een knuffel Hugsback is niet zomaar een knuffel. Het is een moment voor jezelf.

On the way to your cuddle moments

After your order, you will receive a tracking code within a few hours. You can easily and quickly track your plush toy via email or with your tracking code.

  • scheduleFast delivery
  • Gratis verzending bij Hugsback, waarbij alle bestellingen zonder extra kosten worden verzonden zodat klanten snel en zorgeloos van hun verzwaringsknuffel genieten.Easy to follow

Track your order

Frequently asked questions

Hugsback verzwaarde knuffels

Because we want to ship your order as quickly as possible, it is usually no longer possible to change your address after you have placed your order. Please contact us as soon as possible at info@hugsback.com, and we will see what can still be done.

If you order before 6:00 PM on a weekday, your Hugsback will be shipped the same day, and you will usually have it at home the next day. If you order later, we will ship it on the next business day.

Sometimes the carrier has already received your package, but it hasn't been scanned into their system yet. In that case, your Track & Trace link will be automatically activated later in the day. No worries – your Hugsback is just on its way.

Oops! Send us a message at info@hugsback.com with your order number and a brief explanation of the issue. We'll take a look at it right away and resolve it for you as quickly as possible.

Yes, that can be done as long as your order has not yet been packed or shipped. Please contact us as soon as possible at info@hugsback.com, and we will see if we can still cancel it.

 
 

  • Order and pay

    You can pay at Hugsback using the following payment methods: iDEAL, (Maestro), Visa, Mastercard, Apple Pay, Google Pay, Paypal, and Klarna. At checkout, you can use a discount code or gift card.

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  • Delivery and shipping

    We ship our packages mainly with DHL and currently deliver only in the Netherlands, Belgium, Germany, and England. We offer free shipping on all orders.

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  • Returns

    You have 30 days from the date of purchase to return or exchange a product, counting from the date of receipt.

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  • About us

    At Hugsback, we believe that true calm begins with a mind that can relax. When you feel less tension during the day, you sleep deeper and wake up with more energy — ready for whatever the day brings.

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