On the way to your cuddly moments
After placing your order, you will receive a track & trace code within a few hours. You can easily and quickly track your plush toy via email or with your tracking code.
Fast delivery time
Easy to follow
Track your order
Frequently asked questions
Can I still change my address?
Can I still change my address?
Because we want to ship your order as quickly as possible, it is usually no longer possible to change your address after you have placed your order. Please contact us as soon as possible at info@hugsback.com, and we will immediately see what is still possible.
When can I expect my order?
When can I expect my order?
Order before 18:00 hr on a business day, and your Hugsback will be shipped the same day and will usually arrive the next day. If you order later, we will ship it on the next business day.
Why hasn’t my order been shipped yet?
Why hasn’t my order been shipped yet?
Sometimes the carrier has already received your package, but it has not yet been scanned into their system. In that case, your Track & Trace link will be activated automatically later in the day. No worries – your Hugsback is simply on its way.
Something is wrong with my order
Something is wrong with my order
Oops! Send us a message at info@hugsback.com with your order number and a brief explanation of the problem. We’ll look into it right away and resolve it for you as quickly as possible.
Can I cancel my order?
Can I cancel my order?
Yes, that is possible as long as your order has not yet been packed or shipped. Please contact us as soon as possible at info@hugsback.com, and we will see if we can still cancel it.
