Meer dan een knuffel Hugsback is niet zomaar een knuffel. Het is een moment voor jezelf.

On your way to your   cuddle moments

After your order, you will receive a track & trace code within a few hours. You can easily and quickly track your plushie via email or with your tracking code.

  • scheduleFast delivery
  • Gratis verzending bij Hugsback, waarbij alle bestellingen zonder extra kosten worden verzonden zodat klanten snel en zorgeloos van hun verzwaringsknuffel genieten.Easy tracking

Track your order

Frequently Asked Questions

Hugsback verzwaarde knuffels

As we want to ship your order as quickly as possible, it is usually no longer possible to change your address after you have placed an order. Please contact us as soon as possible via info@hugsback.com, and we will immediately see what is still possible.

If you order before 4:00 PM on a business day, your Hugsback will be shipped the same day and you'll usually receive it the next day. Order later and we'll ship it the next business day.

Sometimes the carrier has already received your package, but it hasn't yet been scanned into their system. In that case, your Track & Trace link will be activated automatically later in the day. Don't worry – your Hugsback will still be on its way.

Oops! Send us a message at info@hugsback.com with your order number and a brief explanation of the problem. We'll look into it right away and resolve it for you as quickly as possible.

Yes, you can, as long as your order has not yet been packed or shipped. Please contact us as soon as possible at info@hugsback.com, and we will see if we can still cancel it.

 
 

  • Ordering and payment

    You can pay at Hugsback using the following payment methods: iDEAL (Maestro), Visa, Mastercard, Apple Pay, Google Pay, PayPal, and Klarna. You can use a discount code or gift card at checkout.

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  • Delivery and shipping

    We ship our packages primarily with DHL and currently only deliver to the Netherlands, Belgium, Germany, and the UK. We offer free shipping on all orders.

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  • Returns

    You have 30 days from the date of purchase to return or exchange a product, counting from the date of receipt.

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  • About us

    At Hugsback, we believe that true rest begins with a mind that can relax. When you feel less tension during the day, you sleep more deeply and wake up feeling more energized—ready for whatever the day brings.

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