Hugsback Advies

Hugsback Warranty

Wit rond checkmark-icoon dat wordt gebruikt om belangrijke voordelen en pluspunten van Hugsback verzwaringsknuffels visueel te benadrukken in het overzicht. All Hugsback products come with a 2-year statutory warranty.

This means your product must do what you can reasonably expect it to do. This comes in addition to the statutory warranty and does not detract from it.

 
 

We stand behind every Hugsback

At Hugsback, we believe in the quality and effectiveness of our weighted toys. Each product is carefully designed and tested for lasting comfort and security. That's why we confidently offer a 2-year warranty – because we fully stand behind every Hugsback product. Should anything go wrong, we'll fix it with the same care and attention as your toy was made with.

Shop now
 
 

Warranty

Frequently Asked Questions

Zware knuffels Hugsback olifant 2kg

All Hugsback cuddly toys come with a two-year statutory warranty. This means you're always entitled to a quality product that does what you expect.

You can trust that your Hugsback is made of high quality. If something goes wrong within the warranty period that isn't due to use, we'll take care of it for you—for example, with a replacement or a suitable solution.

Please contact us at info@hugsback.com and, if possible, include a photo of the issue. We'll be happy to help and quickly find a suitable solution for you.

Contact us at info@hugsback.com and, if possible, include a photo of the issue. We'd be happy to assist you and quickly find a suitable solution.

 
 

  • Ordering and payment

    You can pay at Hugsback using the following payment methods: iDEAL (Maestro), Visa, Mastercard, Apple Pay, Google Pay, PayPal, and Klarna. You can use a discount code or gift card at checkout.

    Read more 

  • Delivery and shipping

    We ship our packages primarily with DHL and currently only deliver to the Netherlands, Belgium, Germany, and the UK. We offer free shipping on all orders.

    Read more 

  • Returns

    You have 30 days from the date of purchase to return or exchange a product, counting from the date of receipt.

    Read more 

  • About us

    At Hugsback, we believe that true rest begins with a mind that can relax. When you feel less tension during the day, you sleep more deeply and wake up feeling more energized—ready for whatever the day brings.

    Read more