Hugsback Guarantee

All Hugsback products come with a 2-year statutory warranty.

This means that your product must do what you can reasonably expect. This is in addition to the statutory warranty and does not affect it.

 
 

We stand behind every Hugsback

At Hugsback, we believe in the quality and effectiveness of our weighted toys. Each product is carefully designed and tested for lasting comfort and security. That's why we confidently offer a 2-year warranty – because we fully stand behind every Hugsback product. Should anything go wrong, we'll fix it with the same care and attention as your toy was made with.

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Warranty

Frequently Asked Questions

How long is the warranty on my Hugsback?

All Hugsback cuddly toys come with a two-year statutory warranty. This means you're always entitled to a quality product that does what you expect.

What exactly does the warranty cover?

You can trust that your Hugsback is made of high quality. If something goes wrong within the warranty period that isn't due to use, we'll take care of it for you—for example, with a replacement or a suitable solution.

What should I do if my Hugsback breaks within the warranty period?

Please contact us at info@hugsback.com and, if possible, attach a photo of the problem. We'll be happy to assist you and quickly provide a suitable solution.

What does 'in addition to the statutory warranty' mean?

Please contact us at info@hugsback.com and, if possible, attach a photo of the problem. We'll be happy to assist you and quickly provide a suitable solution.

 
 

  • Ordering and payment

    At Hugsback you always pay safely and easily with Visa, Maestro, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, iDEAL, Klarna or Bancontact.

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  • Returns

    You have 30 days from the date of purchase to return or exchange a product, counting from the date of receipt.

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  • Delivery and shipping

    We ship our packages primarily with DHL and currently only deliver to the Netherlands, Belgium, Germany, and the UK. We offer free shipping on all orders.

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  • About us

    At Hugsback, we believe that true rest begins with a mind that can relax. When you feel less tension during the day, you sleep more deeply and wake up feeling more energized—ready for whatever the day brings.

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    We are ready to help you!

    Need help? Our cuddle team is here for you!

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    • Or send us an email

      info@hugsback.com

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