Hugsback Warranty
All Hugsback products come with the statutory 2-year warranty.
This means that your product must do what you can reasonably expect it to do. This is in addition to the statutory warranty and does not affect it.
We stand behind every Hugsback
At Hugsback, we believe in the quality and effect of our weighted plush toys. Every product is carefully designed and tested for lasting comfort and security. That is why we confidently offer a 2-year warranty – because we fully stand behind every Hugsback product. Should anything go wrong, we will resolve it with the same care that went into making your plush toy.
Warranty
Frequently asked questions
How long is my Hugsback covered by warranty?
How long is my Hugsback covered by warranty?
All Hugsback plush toys come with the statutory 2-year warranty. This means you are always entitled to a good product that performs as you may reasonably expect.
What exactly does the warranty cover?
What exactly does the warranty cover?
You can trust that your Hugsback is made to a high standard. If something goes wrong within the warranty period that is not caused by use, we’ll make it right for you — for example, with a replacement or another suitable solution.
What should I do if my Hugsback breaks within the warranty period?
What should I do if my Hugsback breaks within the warranty period?
Contact us viainfo@hugsback.comand, if possible, include a photo of the issue. We’ll be happy to look into it with you and quickly find a suitable solution.
What does “in addition to the statutory warranty” mean?
What does “in addition to the statutory warranty” mean?
Contact us via info@hugsback.com and, if possible, include a photo of the issue. We’ll be happy to look into it with you and quickly find a suitable solution.
