Hugsback Advies

Hugsback Guarantee

Wit rond checkmark-icoon dat wordt gebruikt om belangrijke voordelen en pluspunten van Hugsback verzwaringsknuffels visueel te benadrukken in het overzicht. All Hugsback products come with a legal warranty of 2 years.

This means that your product must do what you can reasonably expect from it. This is in addition to the legal warranty and does not detract from it.

 
 

We stand behind every Hugsback

At Hugsback, we believe in the quality and effectiveness of our weighted plush toys. Each product is carefully designed and tested for lasting comfort and security. That’s why we confidently offer a 2-year warranty – because we fully stand behind every Hugsback product. If something does go wrong, we will resolve it with the same care that went into making your plush toy.

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Guarantee

Frequently asked questions

Zware knuffels Hugsback olifant 2kg

All Hugsback plush toys come with a legal warranty of 2 years. This means that you always have the right to a good product that performs as you would expect.

You can trust that your Hugsback is made of high quality. If something goes wrong within the warranty period that is not due to use, we will resolve it for you — for example, with a replacement or a suitable solution.

Contact us at info@hugsback.com and, if possible, include a photo of the issue. We are happy to assist you and will quickly find a suitable solution.

Contact us at info@hugsback.com and, if possible, include a photo of the issue. We are happy to assist you and will quickly find a suitable solution.

 
 

  • Order and pay

    You can pay at Hugsback using the following payment methods: iDEAL, (Maestro), Visa, Mastercard, Apple Pay, Google Pay, Paypal, and Klarna. At checkout, you can use a discount code or gift card.

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  • Delivery and shipping

    We ship our packages mainly with DHL and currently deliver only in the Netherlands, Belgium, Germany, and England. We offer free shipping on all orders.

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  • Returns

    You have 30 days from the date of purchase to return or exchange a product, counting from the date of receipt.

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  • About us

    At Hugsback, we believe that true calm begins with a mind that can relax. When you feel less tension during the day, you sleep deeper and wake up with more energy — ready for whatever the day brings.

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