Hugsback Guarantee
This means that your product must do what you can reasonably expect from it. This is in addition to the legal warranty and does not detract from it.
We stand behind every Hugsback
At Hugsback, we believe in the quality and effectiveness of our weighted plush toys. Each product is carefully designed and tested for lasting comfort and security. That’s why we confidently offer a 2-year warranty – because we fully stand behind every Hugsback product. If something does go wrong, we will resolve it with the same care that went into making your plush toy.
Guarantee
Frequently asked questions
How long is the warranty on my Hugsback?
How long is the warranty on my Hugsback?
All Hugsback plush toys come with a legal warranty of 2 years. This means that you always have the right to a good product that performs as you would expect.
What does the warranty exactly entail?
What does the warranty exactly entail?
You can trust that your Hugsback is made of high quality. If something goes wrong within the warranty period that is not due to use, we will resolve it for you — for example, with a replacement or a suitable solution.
What should I do if my Hugsback breaks during the warranty period?
What should I do if my Hugsback breaks during the warranty period?
Contact us at info@hugsback.com and, if possible, include a photo of the issue. We are happy to assist you and will quickly find a suitable solution.
What does 'on top of the legal warranty' mean?
What does 'on top of the legal warranty' mean?
Contact us at info@hugsback.com and, if possible, include a photo of the issue. We are happy to assist you and will quickly find a suitable solution.