Just one click away from your softest moment of rest ever.
As easy as a hug… your Hugsback is ordered and ready to hug you back.
How to order your Hugsback
If you order before 4:00 PM on a working day, you will receive your Hugsback the next day.
Pay later with Klarna
Don't want to pay everything at once? No problem. We partner with Klarna so you can pay in smaller installments.
Ordering and payment
Frequently Asked Questions
How can I order?
How can I order?
Browse our collection, choose your favorite Hugsback, and add it to your cart. Then proceed to checkout to securely complete your order.
How quickly will my order be delivered?
How quickly will my order be delivered?
If you order before 4:00 PM on a business day, your order will be shipped the same day. In the Netherlands, you'll usually receive your Hugsback the next day.
What payment methods do you accept?
What payment methods do you accept?
You can pay securely with iDEAL, Bancontact, Klarna, Visa, MasterCard, Maestro, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. Do you have a discount code? Simply enter it at checkout.
Can I pay later?
Can I pay later?
Yes, that's possible! With Klarna, you can choose to pay later or in installments. This way, you can enjoy your Hugsback first and then pay later.
What happens after my order?
What happens after my order?
After placing your order, you'll receive an immediate email confirmation. We'll get started right away and ensure your Hugsback is carefully packaged and shipped.
Can I still change or cancel my order?
Can I still change or cancel my order?
Please contact us as soon as possible at info@hugsback.com if you need to make a change. As long as the order hasn't shipped yet, we'll be happy to make the changes.
Is my payment safe?
Is my payment safe?
Yes, absolutely. All our payment options are processed via secure SSL connections and trusted partners like Klarna and PayPal. This way, you can pay with peace of mind.
We are ready to help you!
Need help? Our cuddle team is here for you!
