About Hugsback

Do you need help? Hugsback is here for you

Contact us and we will get back to you within 1 business day with an answer!

Contact us

info@hugsback.com

+31 6 45972787

  • Order and pay

    You can pay at Hugsback using the following payment methods: iDEAL, (Maestro), Visa, Mastercard, Apple Pay, Google Pay, Paypal, and Klarna. At checkout, you can use a discount code or gift card.

    Read more 

  • Delivery and shipping

    We ship our packages mainly with DHL and currently deliver only in the Netherlands, Belgium, Germany, and England. For all orders, we offer free shipping.

    Read more 

  • Return

    You have 30 days from the date of purchase to return or exchange a product, counting from the date of receipt.

    Read more 

  • Track your order

    Here you can find the status of your order, including shipping information and expected delivery date. Stay updated on the progress of your order.

    Read more 
     
     

    Contact

    Frequently asked questions

    Hugsback weighted plush toy elephant and bear

    At Hugsback, you never pay for shipping – all our orders are shipped for free.

    Yes! As soon as your order is placed, you will receive a confirmation within an hr. Once your package is on its way, we will send you an email with the Track & Trace code.

    Order by 6:00 PM? Then you'll have your Hugsback the next day. Orders placed after 6:00 PM will be shipped the next business day. Sometimes there may be delays with the carrier, but we will always keep you updated via Track & Trace.

    Yes! As soon as your order is placed, you will immediately receive an order confirmation. Once your package is on its way, we will send you an email with the Track & Trace code.

    Let us know at info@hugsback.com and we will ensure a quick solution.

    For every Hugsback, the legal warranty and our own quality guarantee apply. Is your plush toy delivered defective or is something wrong? Send us photos at info@hugsback.com, and we will arrange a free replacement.

    We want you to be 100% satisfied. Not happy with your Hugsback? Contact our customer service — we are always looking for a solution that makes you happy.

    Yes, if you notify us within 1 hr of placing your order, we can cancel it at no cost.

    We recommend using your Hugsback for 1-2 weeks to get used to it. Not satisfied? You can return it through our return page.

    Email us at info@hugsback.com. You will receive a substantive response within 14 days.

    For all items you purchase from us, the legal warranty applies. Legal warranty means that a product is or must do what the consumer can reasonably expect from it. The mentioned warranty periods on our website refer to our own manufacturer's warranty.

    Yes! We use an independent review platform. Only customers who have actually ordered from us receive an invitation to leave a review.

    Hugsback
    Broekkantsedijk 32
    5482ET Schijndel
    Chamber of Commerce: 97949620
    VAT number: NL868300500B01

     
     

    Do you have another  question?

    Contact our cuddle team and we will get back to you as soon as possible with an answer!