Young woman hugging the green weighted plush turtle by the green Hugsback gift tube

Frequently asked questions about Hugsback weighted stuffed animals

Do you have a question about Hugsback, our 2 kg weighted stuffed animals, shipping, returns, washing, payment or warranty? On this page, you will find all the answers clearly organised by category.

We want you to choose your Hugsback with peace of mind. That is why we clearly explain how our plush toys work, who they are suitable for and what you can expect after placing your order.

Weighted stuffed animals

Grey Hugsback Elephant on a shelf in a calm, bright room

A weighted stuffed animal is a soft plush with extra weight. Thanks to the even pressure on the body, many people experience more calm, support and a sense of security.

A Hugsback weighted stuffed animal weighs 2 kg, is about 45 cm long and is suitable for children and adults.

Even weight distribution

An ordinary plush toy is mainly soft and familiar. A Hugsback combines that softness with 2 kg of evenly distributed weight.

This makes Hugsback feel firmer, more calming and more like a warm hug.

Key differences:

2 kg of gentle pressure

Evenly distributed weight

Designed for calm

Premium soft materials

A Hugsback weighted stuffed animal weighs 2 kg. This weight was chosen to give noticeable pressure without the plush feeling unnecessarily heavy.

For children and adults alike, 2 kg is a nice balance between noticeable pressure and comfort.

2 kg weighted

Hugsback is suitable for children and adults, from teenagers to older people, who need calm, comfort, relaxation or a sense of security.

Hugsback is often used for:

Stress and tension

Overstimulation

Sensory processing

Restlessness before sleep

Yes, Hugsback is suitable for children aged 3 and over. For children, the gentle pressure can help provide a sense of safety, calm and support.

Supervision remains important for young children. Always use Hugsback in a way that suits their age, strength and needs.

Suitable from age 3+

Yes. Every Hugsback is CE certified and carefully tested. Do not use it for children under 3 or for people with breathing or heart conditions. Supervision remains important with young children.

The user must always be able to move or put the plush aside themselves. Read more about the safety of a weighted stuffed animal.

CE certified

A Hugsback is not suitable for children under 3 years old or for people with breathing or heart conditions. Do not use it for someone who cannot move or put the plush toy aside on their own. In doubt? Consult a doctor or care provider.

Yes, absolutely. Many adults use Hugsback as a calming plush toy during stress, tension, sadness, overstimulation or before sleep.

A weighted stuffed animal is therefore not just for children. Adults can also need softness, support and a quiet moment.

Lovely for adults

Yes, Hugsback can also be great for teenagers. Teenagers often have a lot of stimuli to process due to school, social media, friends, hormones and performance pressure.

A weighted stuffed animal can then be a calming anchor during homework, before sleep or after a busy school day.

Popular with teenagers

Yes, Hugsback can also be pleasant for older adults. The combination of softness, weight and a familiar shape can contribute to a sense of closeness, calm and comfort.

Always use Hugsback in a way that feels comfortable, safe and appropriate for the person.

A Hugsback has an outer layer of velvety soft minky plush. Inside is a soft fibre filling with glass beads, evenly distributed. This makes the plush feel firm, soft and comfortable.

The combination of weight, shape and softness creates a familiar feeling during use.

Special glass beads

A Hugsback is about 45 cm long (lying down) and weighs 2 kg. Big enough to hold on to, and small enough to take to the sofa, to bed or on your travels.

You can choose the Elephant, Turtle, Dog and Horse. All animals weigh 2 kg and feel just as soft, so simply pick the one you like best. Not sure? Try our quiz.

Every Hugsback comes in its own gift tube with an official certificate, also in the bundles. So it is ready to give straight away.

A 2 kg weighted stuffed animal provides more pressure than a regular plush toy, while remaining compact and easy to hold.

That makes Hugsback pleasant for everyday moments of calm on the sofa, in bed, after school, after work, or whenever you need support.

 
 

Calm, sleep and sensory processing

Woman hugging the brown weighted plush horse next to the orange Hugsback gift tube

Many people experience the soft, even pressure of a weighted stuffed animal as soothing during stress, busy times or when they have a lot on their mind.

Hugsback is not a medical device and does not replace professional help. However, it can be a lovely source of support during daily moments of calm.

A Hugsback can offer support for anxious feelings or inner restlessness because its pressure may be experienced as safe, predictable and soothing.

For severe or persistent anxiety, it is important to seek professional help. Hugsback can then possibly be used as a gentle additional aid for relaxation.

Provides support

Yes, many people use Hugsback for overstimulation. The gentle pressure and familiar feeling can help the body settle into calm after a busy day, school, work or social stimuli.

For people who are sensitive to sound, light, crowds or emotions, a Hugsback can be a comforting anchor of calm.

Sensory processing is the way your body and mind deal with stimuli such as sound, light, touch, emotions, social situations and busy environments.

When too many stimuli come in at once, someone may feel overstimulated, tired, tense or restless. A weighted stuffed animal can then help create a calm and predictable feeling.

Yes, Hugsback can be part of a calming evening routine. For example, use it beside you, on your lap or against your body while reading, listening to music or relaxing before bed.

Hugsback can help you ease into sleep more calmly, as the gentle pressure may feel relaxing.

A weighted stuffed animal is not a guarantee of better sleep, but it can be part of a calm evening ritual with less screen time, soft lighting and a consistent routine.

A calm evening ritual

When you are worrying, the mind often stays active while the body needs calm. A Hugsback can help bring your attention back to your body.

Holding, feeling, and breathing calmly can offer a simple moment to slow down.

Deep pressure is gentle, even pressure on the body. Many people experience deep pressure as calming, safe and secure.

Hugsback provides this pressure through the weight of 2 kg and the even distribution in the plush toy.

Soft, even pressure

A weighted blanket covers a larger part of the body. You can hold a weighted stuffed animal, place it on your lap, or cuddle it close.

This makes Hugsback feel more personal, softer, and easier to use during short moments of rest. It is also more compact and easier to take with you.

It varies from person to person. Some people experience more calm right away when they hold Hugsback. Others first need to get used to the weight and feeling.

Use Hugsback calmly and without pressure. It often works best when it becomes part of a regular routine.

Everyone experiences it differently

 
 

Use and care

Older woman with the beige weighted plush dog by the pink Hugsback gift tube

Use Hugsback in a way that feels comfortable. You can place it on your lap, hold it against your chest, keep it beside you in bed or use it during a quiet moment on the couch.

Lovely moments to use Hugsback:

Before bedtime

After school or work

During stress or tension

For overstimulation

Yes, Hugsback is made for everyday use. Many people use it every evening or night as part of their moment of calm.

It is important that it feels safe and comfortable. The user must always be able to move or set Hugsback aside themselves.

Introduce Hugsback calmly and without pressure. Let your child first feel, hold and explore the plush toy.

Use it, for example, while reading a book, during a quiet moment on the sofa or as part of the bedtime routine.

Get to know it at your own pace

Keep it light. For example, call Hugsback a calming anchor, weighted stuffed animal or gentle support after a busy day.

Place it on the bed or by the sofa and let your teenager discover for themselves when it feels good. Not pushing often works best.

That depends on how often you use it. A Hugsback doesn’t go in the washing machine. Clean it by hand with a slightly damp cloth whenever needed and then let it air-dry completely.

In between, you can also let Hugsback air out. That way it stays fresh and pleasant to hold for longer.

Hand cleaning

No. The weighted filling must not go in the washing machine or dryer.

Clean your Hugsback with a slightly damp cloth and let it air-dry completely before using it again.

You keep Hugsback fresh by letting it air regularly and gently cleaning any stains straight away with a slightly damp cloth.

Tips:

Let Hugsback air out from time to time

Clean small stains immediately

Clean with a damp cloth

Use Hugsback with clean hands

Yes, you can. Many customers take their Hugsback with them in the car, on the train or on holiday. Because Hugsback is smaller than a weighted blanket, it is easier to use on the go.

This way, you can take a little piece of calm and familiarity with you wherever you go.

Hugsback is made from soft materials that feel pleasant in different seasons. Its weight provides pressure, but does not necessarily have to feel very warm.

Use Hugsback in summer in a way that remains comfortable. For example, place it on your lap or beside you rather than fully against your body.

With normal use and proper care, a Hugsback can last a long time. The materials are chosen for everyday use, softness and comfort.

Proper care helps keep your Hugsback looking beautiful, fresh and pleasant to use.

Made for years of cuddles

Ordering and payment

Woman at a table hugging the green weighted plush turtle next to the green Hugsback gift tube

You choose your favorite Hugsback weighted stuffed animal, add it to your shopping cart and securely complete your order via checkout.

After placing your order, you will automatically receive a confirmation by email.

No. You can simply order as a guest at Hugsback. With a Hugsback account, you can see the status and tracking of your order, and you will also find the Hugsback app there.

Yes, you can. Simply enter the recipient’s address as the delivery address at checkout. Every Hugsback comes in its own gift tube, so it is ready to give right away.

At Hugsback you can pay securely with options such as iDEAL, Bancontact, credit card, PayPal, Apple Pay, Google Pay and Klarna. At checkout you will see which payment methods are available in your country.

Yes, you can pay later with Klarna. This allows you to place your order first and pay later according to Klarna’s terms and conditions.

Pay later with Klarna

Yes, payments are processed through secure payment connections and trusted payment partners. Your data is handled securely.

Yes, if you have a valid discount code, you can enter it during checkout. The discount will then be applied automatically.

Yes, if you have a valid Hugsback gift card, you can use it during checkout.

Enter the code in the designated field. The amount will then be deducted automatically.

After placing your order, you will receive a confirmation by email. Your order will then be processed, carefully packaged and shipped.

As soon as your package is on its way, you will receive a Track & Trace code.

Including tracking

Please contact us as soon as possible via your Hugsback account or at info@hugsback.com. As long as your order has not yet been packed or shipped, we’ll be happy to see whether changes are still possible.

Yes, as long as your order has not been shipped yet. Because we usually ship right away, it is best to let us know within 1 hour of ordering, via your Hugsback account or info@hugsback.com, with your order number. We will then cancel it free of charge.

Yes, Hugsback is a warm and meaningful gift for someone who needs calm, consolation, comfort or relaxation.

Popular gift occasions:

Birthday

Stressful period

Loss or grief

Sleep support

Yes. With our bundles you choose two or more Hugsbacks and pay less than when you buy them separately. Lovely for siblings, for yourself and someone else, or as a gift for two.

 
 

Delivery and shipping

Visual explanation of the Hugsback ambassador program, in which customers become ambassadors step by step and can earn rewards.

At Hugsback you get free shipping, with no minimum order amount. You can find more information in our shipping policy.

Free shipping

If you order on a working day before 18:00, we ship your order the same day and you will have it at home tomorrow.

Order before 18:00, at home tomorrow

We ship to 24 countries: the Netherlands, Belgium, Luxembourg, Germany, Austria, France, Denmark, Sweden, Finland, Ireland, Italy, Spain, Portugal, Poland, Croatia, Slovenia, Estonia, Latvia, Lithuania, Malta, Switzerland, Norway, the United Kingdom and the United States. You can find more information in our shipping policy.

Hugsback ships with PostNL, DHL and DPD. Depending on the country and the order, the carrier may vary.

You will always receive a Track & Trace code as soon as your order has been shipped.

Yes, as soon as your order has been shipped, you will receive an email with a Track & Trace link. This allows you to track your package.

As soon as your order has been shipped, you will receive an email with your tracking link. You can also see the status and tracking in your Hugsback account, where you will also find the Hugsback app.

The delivery driver can deliver your package to a neighbor or take it to a pickup point. Track & Trace lets you see exactly where your package is.

Pick up your package from a collection point on time so that it is not returned.

Sometimes the carrier has already received the package, but it has not been scanned yet. The Track & Trace link will then become active automatically later.

This usually means that your package is simply on its way.

Yes, we also ship around holidays. Please keep in mind that carriers are extra busy during these periods.

As a result, delivery may sometimes take a little longer than usual.

First, check your Track & Trace link. Has there been no update for a while or does something seem wrong? Then please contact us at info@hugsback.com.

Always include your order number so we can look into it more quickly.

If a package is not collected on time or cannot be delivered, it may be returned to our warehouse.

Please contact us at info@hugsback.com. We’ll work together to find the best solution.

Let us know within 7 days of receipt via info@hugsback.com, with your order number and clear photos of the packaging and the product. We will then find a suitable solution as soon as possible.

Every order is insured. Did you choose insured shipping with your order? Then we will send you a new Hugsback right away. Without insured shipping, we start an investigation with the delivery service. In both cases, send us a message at info@hugsback.com with your order number.

 
 

Returns and warranty

Woman at a table hugging the brown weighted plush horse and holding the orange Hugsback gift tube

You get a free 30-day cuddle trial, counted from the day you receive your Hugsback. This gives you time to calmly experience at home whether the weighted stuffed animal is right for you.

Free 30-day cuddle trial

Register your return via your Hugsback account or send an email to info@hugsback.com with your order number.

You will then receive the return instructions and we will guide you step by step.

Yes. Returning is part of your free 30-day cuddle trial, as long as your return meets the return conditions.

Free 30-day cuddle trial

Ideally keep the gift tube, certificate and cards safe, so you can return your Hugsback complete. No longer have the original packaging? You can still return it. Just pack it well and securely. Read more in our return policy.

No problem. We can send a QR code that you can have scanned at the parcel point.

This way, you can return it without a printer.

Once we have received and checked your return, we will refund the purchase amount within 14 days using the same payment method you used.

Within 14 days

Yes, you can request an exchange within 30 days of receipt, as long as the animal you want is available. If there is a price difference, we will settle it. Read more in our return policy.

Returned Hugsbacks that are completely clean, complete, and in perfect condition can be given a good new home.

Hugsback assesses each return to determine what is appropriate and responsible.

Every Hugsback comes with 2 years of extra warranty, on top of the statutory warranty. This means you are entitled to a product that performs as you would normally expect it to.

2 years of extra warranty

The warranty covers product defects that are not caused by improper use, normal wear and tear, or accidental damage.

For product defects

Send an email to info@hugsback.com with your order number, a clear explanation and, preferably, a photo of the issue.

We’ll then quickly look into a suitable solution with you.

Advice and collaborations

Woman with the beige weighted plush dog on her lap

That depends on when you use it. Are you mainly looking for calm before sleep, comfort on the couch, or support during stress and overstimulation?

Then a 2 kg Hugsback weighted stuffed animal is a great choice.

Suitable for young and old

Yes, of course. Not sure which Hugsback suits your situation? Get in touch via info@hugsback.com or WhatsApp.

We’re happy to help you find the right one.

A Hugsback can provide support during everyday moments of calm, but it is not a medical treatment.

Seek additional help for persistent anxiety, panic, low mood, severe sleep problems, school dropout, prolonged stress, or other concerns you are worried about.

Yes, Hugsback is open to collaborations with schools that want to support students with calm, sensory processing, tension or relaxation.

Feel free to send us a message with your idea or request.

Yes, we are open to collaborations with therapists, coaches and other professionals who work with calm, relaxation, sensory processing or emotional support.

Yes, Hugsback is open to collaborations with care institutions and organizations that want to help people with comfort, softness and a sense of security.

Yes, send an email to info@hugsback.com with information about your organization, idea, or request.

We would be happy to explore the possibilities together.

In the long term, Hugsback aims to collaborate more often with organisations where weighted stuffed animals can truly offer value.

We review what is possible for each request.

Every purchase helps Hugsback grow. This allows us to reach more people, build new partnerships and continue working towards our mission: bringing more calm, softness and a sense of security.

You can contact us via:

Email: info@hugsback.com

WhatsApp: +31 6 45972787

Our cuddle team is happy to help you.

Choose your Hugsback weighted stuffed animal

Hugsback weighted plush elephant with a flower-shaped background
 4.8/5 (1,000+)

Elephant Weighted Stuffed Animal

Our 2 kg Elephant gives soft, even pressure. Lovely during tense moments, on the sofa and at bedtime, for children and adults alike.

Order your plush toy
Hugsback weighted plush turtle with a flower-shaped background
 4.8/5 (1,000+)

Turtle Weighted Stuffed Animal

Our 2 kg Turtle gives soft, even pressure. Lovely during tense moments, on the sofa and at bedtime, for children and adults alike.

Order your plush toy
Hugsback weighted plush dog with a flower-shaped background
 4.8/5 (1,000+)

Dog Weighted Stuffed Animal

Our 2 kg Dog gives soft, even pressure. Lovely during tense moments, on the sofa and at bedtime, for children and adults alike.

Order your plush toy
Hugsback weighted plush horse with a flower-shaped background
 4.8/5 (1,000+)

Horse Weighted Stuffed Animal

Our 2 kg Horse gives soft, even pressure. Lovely during tense moments, on the sofa and at bedtime, for children and adults alike.

Order your plush toy
 
 

  • Ordering and payment

    Pay securely with options such as iDEAL, Bancontact, credit card, PayPal and Klarna. Have a discount code or gift card? Simply enter it at checkout.

    Read more 

  • Delivery and shipping

    Free shipping, and order before 18:00 to have it at home tomorrow. You always receive a tracking link so you can follow your Hugsback on its way.

    Read more 

  • Return

    You get a 30-day free cuddle trial, counted from the day you receive your Hugsback. Not quite right for you? Then you can return it easily and free of charge.

    Read more 

  • Track your order

    As soon as your order is on its way, you will receive an email with your tracking link. That way you can see exactly where your Hugsback is and when to expect it.

    Read more