Frequently asked questions about Hugsback
Do you have a question about Hugsback, our 2 kg weighted plush toys, shipping, returns, washing, payment or warranty? On this page, you will find all the answers clearly organised by category.
We want you to choose your Hugsback with peace of mind. That is why we clearly explain how our plush toys work, who they are suitable for and what you can expect after placing your order.
Weighted plush toys
What is a weighted plush toy?
What is a weighted plush toy?
A weighted plush toy is a soft plush toy with extra weight. Thanks to the even pressure on the body, many people experience more calm, support and comfort and security.
A Hugsback weighted plush toy weighs 2 kg and is designed as a soft weighted plush toy for children aged 3 and up, teenagers, adults and seniors.
Even weight distribution
What makes Hugsback different from an ordinary plush toy?
What makes Hugsback different from an ordinary plush toy?
An ordinary plush toy is mainly soft and familiar. A Hugsback combines that softness with 2 kg of evenly distributed weight.
This makes Hugsback feel firmer, more calming and more like a warm hug.
Key differences:
2 kg of gentle pressure
Evenly distributed weight
Designed for calm
Premium soft materials
How heavy is a Hugsback weighted plush toy?
How heavy is a Hugsback weighted plush toy?
A Hugsback weighted plush toy weighs 2 kg. This weight was chosen to provide noticeable pressure without making the plush toy feel unnecessarily heavy.
For many children aged 3 and up, teenagers and adults, 2 kg offers a pleasant balance between noticeable pressure and comfort.
2 kg weighted
Who is a Hugsback suitable for?
Who is a Hugsback suitable for?
Hugsback is suitable for children aged 3 and up, teenagers, adults and seniors who need calm, comfort, relaxation or comfort and security.
Hugsback is often used for:
Stress and tension
Overstimulation
Sensory processing
Restlessness before sleep
Is Hugsback suitable for children?
Is Hugsback suitable for children?
Yes, Hugsback is suitable for children aged 3 and over. For children, the gentle pressure can help provide a sense of safety, calm and support.
Supervision remains important for young children. Always use Hugsback in a way that suits their age, strength and needs.
Suitable from age 3+
Is Hugsback suitable for adults?
Is Hugsback suitable for adults?
Yes, absolutely. Many adults use Hugsback as a calming plush toy during stress, tension, sadness, overstimulation or before sleep.
A weighted plush toy is therefore not just for children. Adults can also need softness, support and a quiet moment.
Helped hundreds of adults
Is Hugsback suitable for teenagers?
Is Hugsback suitable for teenagers?
Yes, Hugsback can also be great for teenagers. Teenagers often have a lot of stimuli to process due to school, social media, friends, hormones and performance pressure.
A weighted plush toy can then be a calming anchor during homework, before sleep or after a busy school day.
Popular with teenagers
Is Hugsback suitable for older adults?
Is Hugsback suitable for older adults?
Yes, Hugsback can also be pleasant for older adults. The combination of softness, weight and a familiar shape can contribute to a sense of closeness, calm and comfort.
Always use Hugsback in a way that feels comfortable, safe and appropriate for the person.
What is inside a Hugsback weighted plush toy?
What is inside a Hugsback weighted plush toy?
A Hugsback is made with soft materials and weighted filling that is evenly distributed. This makes the plush toy feel sturdy, soft and comfortable.
The combination of weight, shape and softness provides a familiar sense of comfort during use.
Special glass beads
Why choose a 2 kg weighted plush toy?
Why choose a 2 kg weighted plush toy?
A 2 kg weighted plush toy provides more pressure than a regular plush toy, while remaining compact and easy to hold.
That makes Hugsback ideal for everyday moments of calm on the sofa, in bed, after school, after work, or whenever you need support.
Calm, sleep and sensory processing
Can a Hugsback help with stress?
Can a Hugsback help with stress?
Many people experience the soft, even pressure of a weighted plush toy as soothing during stress, busy times or when they have a lot on their mind.
Hugsback is not a medical device and does not replace professional help. However, it can be a lovely source of support during daily moments of calm.
Can a Hugsback help with anxiety or restlessness?
Can a Hugsback help with anxiety or restlessness?
A Hugsback can offer support for anxious feelings or inner restlessness because its pressure may be experienced as safe, predictable and soothing.
For severe or persistent anxiety, it is important to seek professional help. Hugsback can then be used as a gentle additional aid for relaxation.
Provides support
Can a Hugsback help with overstimulation?
Can a Hugsback help with overstimulation?
Yes, many people use Hugsback for overstimulation. The gentle pressure and familiar feeling can help the body settle into calm after a busy day, school, work or social stimuli.
For people who are sensitive to sound, light, crowds or emotions, a Hugsback can be a comforting anchor of calm.
What is sensory processing?
What is sensory processing?
Sensory processing is the way your body and mind deal with stimuli such as sound, light, touch, emotions, social situations and busy environments.
When too many stimuli come in at once, someone may feel overstimulated, tired, tense or restless. A weighted plush toy can then help create a calm and predictable feeling.
Can I use Hugsback for sleep?
Can I use Hugsback for sleep?
Yes, Hugsback can be part of a calming evening routine. For example, use it beside you, on your lap or against your body while reading, listening to music or relaxing before bed.
Does a Hugsback help you sleep better?
Does a Hugsback help you sleep better?
Hugsback can help you ease into sleep more calmly, as the gentle pressure may feel relaxing.
A weighted plush toy is not a guarantee of better sleep, but it can be part of a calm evening ritual with less screen time, soft lighting and a consistent routine.
Helps you sleep better
Can Hugsback help with worrying?
Can Hugsback help with worrying?
When you are worrying, the mind often stays active while the body needs calm. A Hugsback can help bring your attention back to your body.
Holding, feeling, and breathing calmly can offer a simple moment to slow down.
What is deep pressure?
What is deep pressure?
Deep pressure is gentle, even pressure on the body. Many people experience deep pressure as calming, safe and comforted.
Hugsback provides this pressure through the weight of 2 kg and the even distribution in the plush toy.
Proven effect
What is the difference between a weighted stuffed animal and a weighted blanket?
What is the difference between a weighted stuffed animal and a weighted blanket?
A weighted blanket covers a larger part of the body. You can hold a weighted plush toy, place it on your lap, or cuddle it close.
This makes Hugsback feel more personal, softer, and easier to use during short moments of rest. It is also more compact and easier to take with you.
When do you notice the effect of a Hugsback?
When do you notice the effect of a Hugsback?
It varies from person to person. Some people experience more calm right away when they hold Hugsback. Others first need to get used to the weight and feeling.
Use Hugsback calmly and without pressure. It often works best when it becomes part of a regular routine.
Experience the effects right away
Use and care
How do I use my Hugsback best?
How do I use my Hugsback best?
Use Hugsback in a way that feels comfortable. You can place it on your lap, hold it against your chest, keep it beside you in bed or use it during a quiet moment on the couch.
Lovely moments to use Hugsback:
Before bedtime
After school or work
During stress or tension
For overstimulation
Can I use Hugsback every night?
Can I use Hugsback every night?
Yes, Hugsback is made for everyday use. Many people use it every evening or night as part of their moment of calm.
It is important that it feels safe and comfortable. The user must always be able to move or set Hugsback aside themselves.
How do I introduce Hugsback to a child?
How do I introduce Hugsback to a child?
Introduce Hugsback calmly and without pressure. Let your child first feel, hold and explore the plush toy.
Use it, for example, while reading a book, during a quiet moment on the sofa or as part of the bedtime routine.
Used by hundreds of children
How do I introduce Hugsback to a teenager?
How do I introduce Hugsback to a teenager?
Keep it light. For example, call Hugsback a calming anchor, weighted plush toy or gentle support after a busy day.
Place it on the bed or by the sofa and let your teenager discover for themselves when it feels good. Not pushing often works best.
How often should I wash my Hugsback?
How often should I wash my Hugsback?
That depends on how often you use it. With daily use, you can freshen it up regularly according to the product’s care instructions.
In between, you can also air out Hugsback. This helps it stay fresh and pleasant to hold for longer.
Hand cleaning
Can I wash the weighted filling?
Can I wash the weighted filling?
The weighted filling must not simply be put in the washing machine. Always check the care label and follow the washing instructions for your specific Hugsback.
When spot cleaning is recommended, you can carefully clean stains with a slightly damp cloth and allow the plush toy to dry thoroughly.
How do I keep my Hugsback fresh?
How do I keep my Hugsback fresh?
You can keep Hugsback fresh by airing it regularly, gently cleaning stains straight away, and following the washing instructions carefully.
Tips:
Let Hugsback air out from time to time
Clean small stains immediately
Hand wash
Use Hugsback with clean hands
Can I take Hugsback with me when I travel?
Can I take Hugsback with me when I travel?
Yes, you can. Many customers take their Hugsback with them in the car, on the train or on holiday. Because Hugsback is smaller than a weighted blanket, it is easier to use on the go.
This way, you can take a little piece of calm and familiarity with you wherever you go.
Is Hugsback warm in the summer?
Is Hugsback warm in the summer?
Hugsback is made from soft materials that feel pleasant in different seasons. Its weight provides pressure, but does not necessarily have to feel very warm.
Use Hugsback in summer in a way that remains comfortable. For example, place it on your lap or beside you rather than fully against your body.
How long does a Hugsback last?
How long does a Hugsback last?
With normal use and proper care, a Hugsback can last a long time. The materials are chosen for everyday use, softness and comfort.
Proper care helps keep your Hugsback looking beautiful, fresh and pleasant to use.
2-year warranty
Ordering and payment
How can I order a Hugsback?
How can I order a Hugsback?
You choose your favorite Hugsback weighted plush toy, add it to your shopping cart and securely complete your order via checkout.
After placing your order, you will automatically receive a confirmation by email.
Which payment methods do you accept?
Which payment methods do you accept?
At Hugsback, you can easily pay using secure payment methods. At checkout, you will see the exact payment methods available.
Can I pay later?
Can I pay later?
Yes, you can pay later with Klarna. This allows you to place your order first and pay later according to Klarna’s terms and conditions.
Pay later with Klarna
Is my payment secure?
Is my payment secure?
Yes, payments are processed through secure payment connections and trusted payment partners. Your data is handled securely.
Can I use a discount code?
Can I use a discount code?
Yes, if you have a valid discount code, you can enter it during checkout. The discount will then be applied automatically.
Can I use a gift card?
Can I use a gift card?
Yes, if you have a valid Hugsback gift card, you can use it during checkout.
Enter the code in the designated field. The amount will then be deducted automatically.
What happens after I place my order?
What happens after I place my order?
After placing your order, you will receive a confirmation by email. Your order will then be processed, carefully packaged and shipped.
As soon as your package is on its way, you will receive a Track & Trace code.
Including tracking
Can I still change my order?
Can I still change my order?
Please contact us as soon as possible at info@hugsback.com. As long as your order has not yet been packed or shipped, we’ll be happy to see whether changes are still possible.
Can I cancel my order?
Can I cancel my order?
Yes, that’s possible as long as your order has not yet been packed or shipped. Email info@hugsback.com as soon as possible with your order number.
Is Hugsback suitable as a gift?
Is Hugsback suitable as a gift?
Yes, Hugsback is a warm and meaningful gift for someone who needs calm, comfort or relaxation.
Popular gift occasions:
Birthday
Stressful period
Loss or grief
Sleep support
Delivery and shipping
What are the shipping costs?
What are the shipping costs?
Hugsback offers free shipping in most countries. This means you pay no extra shipping costs for your order. For more information, view the shipping policy.
Free shipping
What is the delivery time?
What is the delivery time?
Order before 18:00 hr on a business day, and your order will usually be shipped the same day.
Ordered today, shipped today
Which countries do you ship to?
Which countries do you ship to?
We ship to many countries within Europe. For more information, view the shipping policy.
Who delivers my Hugsback?
Who delivers my Hugsback?
Hugsback mainly ships with PostNL, DPD, DHL and other reliable carriers. Depending on the country and the order, the carrier may vary.
You will always receive a Track & Trace code as soon as your order has been shipped.
Will I receive a tracking code?
Will I receive a tracking code?
Yes, as soon as your order has been shipped, you will receive an email with a Track & Trace link. This allows you to track your package.
What happens if I’m not at home?
What happens if I’m not at home?
The delivery driver can deliver your package to a neighbor or take it to a pickup point. Track & Trace lets you see exactly where your package is.
Pick up your package from a collection point on time so that it is not returned.
Why isn’t my Track & Trace active yet?
Why isn’t my Track & Trace active yet?
Sometimes the carrier has already received the package, but it has not been scanned yet. The Track & Trace link will then become active automatically later.
This usually means that your package is simply on its way.
Do you also deliver on public holidays?
Do you also deliver on public holidays?
Yes, we also ship around holidays. Please keep in mind that carriers are extra busy during these periods.
As a result, delivery may sometimes take a little longer than usual.
My package appears to be delayed. What should I do?
My package appears to be delayed. What should I do?
First, check your Track & Trace link. Has there been no update for a while or does something seem wrong? Then please contact us at info@hugsback.com.
Always include your order number so we can look into it more quickly.
My package has been returned. What happens now?
My package has been returned. What happens now?
If a package is not collected on time or cannot be delivered, it may be returned to our warehouse.
Please contact us at info@hugsback.com. We’ll work together to find the best solution.
Return and warranty
How many days do I have to return my order?
How many days do I have to return my order?
You have 30 days to return your Hugsback. This gives you time to calmly experience at home whether the weighted plush toy is right for you.
Free returns
How can I return my order?
How can I return my order?
Send an email to info@hugsback.com with your order number and the email address you used to place your order.
We’ll then guide you through the next steps.
Is returning free?
Is returning free?
Yes, returns are free within the return period, as long as your return meets the return conditions.
Free returns within 30 days
Should I keep the original packaging?
Should I keep the original packaging?
Yes, keep the original packaging, cards and parts safe. A return can only be processed if the product is complete and in good condition.
I don’t have a printer for the return label. What now?
I don’t have a printer for the return label. What now?
No problem. We can send a QR code that you can have scanned at the parcel point.
This way, you can return it without a printer.
When will I get my money back?
When will I get my money back?
Once we have received and checked your return, we will refund the purchase amount within 14 days using the same payment method you used.
Within 14 days
What happens to returned Hugsbacks?
What happens to returned Hugsbacks?
Returned Hugsbacks that are completely clean, complete, and in perfect condition can be given a good new home.
Hugsback assesses each return to determine what is appropriate and responsible.
How long is my Hugsback covered by warranty?
How long is my Hugsback covered by warranty?
Hugsback is covered by the statutory warranty. This means you are entitled to a product that performs as you would normally expect it to.
Includes warranty
What is covered by the warranty?
What is covered by the warranty?
The warranty covers product defects that are not caused by improper use, normal wear and tear, or accidental damage.
Free warranty
What should I do if my Hugsback breaks?
What should I do if my Hugsback breaks?
Send an email to info@hugsback.com with your order number, a clear explanation and, preferably, a photo of the issue.
We’ll then quickly look into a suitable solution with you.
Advice and collaborations
Which Hugsback suits me best?
Which Hugsback suits me best?
That depends on when you use it. Are you mainly looking for calm before sleep, comfort on the couch, or support during stress and overstimulation?
Then a 2 kg Hugsback weighted plush toy is a great choice.
Suitable for young and old
Can I get personalized advice?
Can I get personalized advice?
Yes, of course. Not sure which Hugsback suits your situation? Get in touch via info@hugsback.com or WhatsApp.
We’re happy to help you find the right one.
When should I seek extra help?
When should I seek extra help?
A Hugsback can provide support during everyday moments of calm, but it is not a medical treatment.
Seek additional help for persistent anxiety, panic, low mood, severe sleep problems, school dropout, prolonged stress, or other concerns you are worried about.
Does Hugsback work with schools?
Does Hugsback work with schools?
Yes, Hugsback is open to collaborations with schools that want to support students with calm, sensory processing, tension or relaxation.
Feel free to send us a message with your idea or request.
Does Hugsback work with therapists?
Does Hugsback work with therapists?
Yes, we are open to collaborations with therapists, coaches and other professionals who work with calm, relaxation, sensory processing or emotional support.
Does Hugsback work with healthcare institutions?
Does Hugsback work with healthcare institutions?
Yes, Hugsback is open to collaborations with care institutions and organizations that want to help people with comfort, softness and comfort and security.
Can I apply for a collaboration?
Can I apply for a collaboration?
Yes, send an email to info@hugsback.com with information about your organization, idea, or request.
We would be happy to explore the possibilities together.
Does Hugsback make donations?
Does Hugsback make donations?
In the long term, Hugsback aims to collaborate more often with organisations where weighted plush toys can truly offer value.
We review what is possible for each request.
How does my purchase contribute to Hugsback's mission?
How does my purchase contribute to Hugsback's mission?
Every purchase helps Hugsback grow. This allows us to reach more people, build new partnerships and continue working towards our mission: bringing more calm, softness and comfort and security.
Where can I go with a question?
Where can I go with a question?
You can contact us via:
Email: info@hugsback.com
WhatsApp: +31 6 45972787
Our cuddle team is happy to help you.
