Vrouw die ontspannen op de bank zit met twee Hugsback verzwaringsknuffels, een warme en rustgevende ervaring die laat zien hoe onze knuffels echte geborgenheid bieden.

Cuddle  without worries

At Hugsback, you can try out our weighted plush toys at home for 30 days. This way, you can truly experience what the deep pressure and soft comfort do for you.

If your Hugsback doesn't quite suit you, you can easily return it within this period at our expense.

Register return

Do you want to return something?  You can easily arrange that yourself!

  • Hugsback verzwaringsknuffel beer wordt vastgehouden met twee handen; zachte therapeutische knuffel voor rust, ontspanning en emotionele ondersteuning.

    Register return

    Send us an email with your order number and receive your return label.

  • Verzending

    Drop off your return

    Pack your Hugsback, return it to a parcel point and keep your receipt.

  • Hugsback verpakkingen met verzwaringsknuffel beer en olifant; premium verzwaringsknuffels voor diepe druk, stressvermindering en geborgenheid.

    Return is being processed

    We will check your return within 2–3 business days.

  • Twee mensen met Hugsback verzwaringsknuffel beer en olifant; kalmerende therapeutische knuffels die rust, veiligheid en emotionele balans ondersteunen.

    Refund

    The amount will be refunded to your account within 14 days.

     
     

    Allow time for adjustment for  the best effect

    Your body needs time to adjust to a new 2 kg weighted plushie. Especially if you've been sleeping or relaxing without deep pressure for a long time.

    We recommend using your Hugsback daily for at least 2 weeks so that your body can get used to the weight and the soothing pressure.

    Do you need extra advice on how to use it or would you like tips for the best results? Our Hugsback Family will be happy to help you.

     
     

    Returns

    Frequently Asked Questions

    Veelgestelde vragen retourneren verzwaarde knuffels

    You have 30 days to return your Hugsback free of charge. This way, you can experience in the comfort of your own home whether your new plush toy is truly a good fit.

    You can easily request a return by emailing us at info@hugsback.com with your order number (found in your order confirmation). Always use the email address you used to place your order. We are happy to help you step by step.

    A Hugsback can only be returned if it is complete – including the original packaging, all tags, and the plush itself in undamaged condition.

    No problem! We can send you a QR code that you can scan at the delivery point. This way, you can easily send your return without needing a printer.

    Once we receive your return, we'll refund the purchase price within 14 days using the same payment method you used. If it takes longer, please send us a message and we'll look into it right away.

    Returned plush toys in perfect condition will be donated to organizations and institutions where they can bring joy to someone. This way, every Hugsback gets a new home.

     
     

    • Ordering and payment

      You can pay at Hugsback using the following payment methods: iDEAL (Maestro), Visa, Mastercard, Apple Pay, Google Pay, PayPal, and Klarna. You can use a discount code or gift card at checkout.

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    • Delivery and shipping

      We ship our packages primarily with DHL and currently only deliver to the Netherlands, Belgium, Germany, and the UK. We offer free shipping on all orders.

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    • Returns

      You have 30 days from the date of purchase to return or exchange a product, counting from the date of receipt.

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    • Track your order

      Here you'll find the status of your order, including shipping information and the expected delivery date. Stay informed about the progress of your order.

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