Hugsback operates this online store and website, including all related information, content, features, products and services (collectively, the “Services”).
Our webshop runs on Shopify, which allows us to offer the Services to you.
In this privacy policy we explain how we collect, use and share your personal data when you visit our website, make a purchase or otherwise interact with us.
If there is a difference between this Privacy Policy and our Terms and Conditions, this Privacy Policy will apply to everything related to the processing of personal data.

By using our website, you indicate that you have read this privacy policy and understand how we handle your data.

1. Personal data we collect

By “personal data” we mean information that can directly or indirectly identify you.
Depending on how you use our services, we may collect the following data:

• Contact details: name, address, email address, telephone number, shipping and billing address.
  
• Payment information: payment method, transaction details, credit card or bank details.
  
• Account information: username, password, and preferences.
  
• Order details: products you view, add to your cart or purchase.
  
• Communications: messages or questions that you send to us.
  
• Device data: IP address, browser, device and connection information.
  
• Use of the website: how and when you visit and use our website.
  

2. How we collect personal data

We collect data:

• Directly from you – for example, when you place an order or create an account.
  
• Automatically – through cookies or your device when using our website.
  
• Through partners and service providers – such as Shopify (hosting and payments) and shipping partners.
  

3. How we use your data

We use personal data to:

• To provide the Services , process orders and provide customer service.
  
• To personalize the website and recommend products.
  
• To send you marketing messages (only with your consent).
  
• To ensure payments and security and prevent fraud.
  
• To comply with legal obligations , such as tax or government requests.
  

You can always unsubscribe from promotional emails using the unsubscribe link in our messages.

4. Sharing of personal data

We may share your information with:

• Shopify and other service providers who help us with hosting, payments, shipping, or customer service.
  
• Marketing partners , for personalized advertisements or email campaigns.
  
• Government agencies or authorities , where required by law.
  
• Our corporate structure , for example in the event of mergers or acquisitions.
  

All parties we collaborate with process your data in accordance with their own privacy policies and applicable laws.

5. Relationship with Shopify

Our webshop is hosted by Shopify.
Shopify collects and processes data about your use of our webshop to enable and improve these services.
Shopify may store or process data outside the EU.
You can learn more about how Shopify handles personal data at https://privacy.shopify.com/en .

6. Third party websites

Our website may contain links to external websites.
We are not responsible for the privacy or security practices of these websites.
Always read the privacy policies of third parties before entering any personal information there.

7. Children's data

Our services are not intended for children.
We do not knowingly collect data from persons under the legal age of majority in their country.
Parents or guardians can always ask us to delete accidentally collected child data.

8. Security and retention periods

We take appropriate measures to protect your data, but no system is 100% secure.
Personal data will only be retained for as long as necessary for:

• executing orders,
  
• compliance with legal obligations,
  
• or resolving disputes.
  

9. Your rights

Depending on where you live, you may exercise the following rights:

• Access: ask what data we have about you.
  
• Deletion: Request to have your data deleted.
  
• Correction: have incorrect data adjusted.
  
• Portability: receiving or forwarding a copy to another party.
  
• Objection or withdrawal: object to processing or withdraw consent.
  

We may ask you to verify your identity before fulfilling your request.

EU or UK residents may have additional rights under the GDPR.

10. Complaints

If you have a complaint about our handling of personal data, you can contact us using the details below.
You can also file a complaint with the Dutch Data Protection Authority or your local supervisory authority.

11. International transfer

We may store or process your data outside the EU or the UK.
When this happens, we use legally approved safeguards, such as the European Commission's Standard Contractual Clauses , to protect your privacy.

12. Changes to this policy

We may update this privacy policy from time to time.
The date at the top indicates when it was last modified.
In case of important changes we will mention this on our website.

13. Contact

If you have any questions about this privacy policy or your data, please contact:

Hugsback

Broekkantsedijk 32

5482ET Schijndel

Email: info@hugsback.com

WhatsApp: +31 6 45972787

Chamber of Commerce number: 97949620

VAT number: NL868300500B011