Shipping policy

Last updated: 25 July 2026

At Hugsback, we do our utmost to ship your order quickly, safely and carefully. On this page, you can read everything about our processing times, delivery times, shipping costs, delivery areas and our cooperation with carriers.

1. Order processing

Orders placed on business days before 18:00 are processed the same day and handed over to the carrier.

Orders placed after 18:00, during the weekend or on public holidays will be processed on the next business day.

We aim to process all orders within 24 hours.

2. Shipping costs

Shipping costs vary by country. The amount displayed during checkout is always final.

Free shipping

We offer free standard shipping to:

The Netherlands
Belgium
Germany
France

Shipping costs for other countries

The following shipping costs currently apply to the countries listed below:

Luxembourg: € 4.95
Austria: € 4.95
Denmark: 49 DKK
Finland: € 9.95
Ireland: € 9.95
Italy: € 9.95
Poland: € 9.95
Sweden: 149 SEK
Croatia: € 14.95
Estonia: € 14.95
Latvia: € 14.95
Lithuania: € 14.95
Malta: € 14.95
Portugal: € 14.95
Slovenia: € 14.95
Spain: € 14.95
Switzerland: 9.90 CHF
Norway: 119 NOK
United Kingdom: £ 9.95
United States: $ 49.95

The final shipping costs are always clearly displayed before you complete your order. Shipping rates may be adjusted when carriers change their prices.

Any import duties, local taxes and customs clearance fees for deliveries outside the European Union are not included in the shipping costs. You can find more information about this under Customs and import duties.

3. Delivery areas and estimated delivery times

Hugsback currently ships to the countries listed below. The stated delivery times begin after your order has been processed by us and handed over to the carrier.

The Netherlands and Belgium

The Netherlands: usually 1 business day
Belgium: usually 1 business day

Germany, Austria and France

Germany: usually 1 to 2 business days
Austria: usually 1 to 2 business days
France: usually 1 to 2 business days

Rest of the European Union

Luxembourg: usually 2 to 3 business days
Denmark: usually 1 to 2 business days
Finland: usually 2 to 3 business days
Ireland: usually 1 to 2 business days
Italy: usually 2 to 3 business days
Poland: usually 1 to 2 business days
Portugal: usually 1 to 2 business days
Spain: usually 1 to 2 business days
Sweden: usually 2 to 3 business days
Croatia: usually 4 to 5 business days
Estonia: usually 4 to 5 business days
Latvia: usually 4 to 5 business days
Lithuania: usually 4 to 5 business days
Malta: usually 4 to 5 business days
Slovenia: usually 4 to 5 business days

Countries outside the European Union

Switzerland: usually 2 to 4 business days
Norway: usually 5 to 6 business days
United Kingdom: usually 3 to 4 business days
United States: usually 12 to 15 business days

The stated delivery times are estimates and not guaranteed delivery dates. Delivery may take longer due to busy periods with carriers, public holidays, weather conditions, delays at sorting centres or customs checks.

Once your order has been handed over to the carrier, you will receive a tracking code that allows you to follow the shipment. After handover, Hugsback has no direct influence on the final delivery speed.

4. Shipping partners

Hugsback ships with reliable shipping partners.

Within the Netherlands, we ship with DHL, DPD and PostNL, among others.

For international orders, we use various carriers through our shipping partners. For each order, we automatically select the most suitable carrier based on destination, parcel type and availability.

It is currently not possible to choose a specific carrier yourself.

5. Track & Trace

Every order is shipped with a track & trace code.

Once your order has been shipped, you will automatically receive an email with the tracking link.

Please note: it can sometimes take a few hours before the track & trace information becomes visible with the carrier.

6. Delivery to collection points

It is currently not possible to choose delivery to a collection point directly during checkout.

In some cases, after the parcel has been registered, the carrier offers the option to change the delivery address or select a collection point via the track & trace page.

These options are determined by the carrier and are independent of Hugsback.

7. Customs and import duties

For orders within the European Union, customs charges do not normally apply.

For deliveries to countries outside the European Union, such as Norway, the United Kingdom and the United States, import duties, VAT, customs clearance fees or other local charges may be charged by customs or the carrier. These costs are entirely the customer's responsibility. Hugsback has no control over these costs and does not reimburse them.

8. Incorrect address or undeliverable package

If a package cannot be delivered because the address was entered incorrectly, the recipient cannot be reached, or the carrier was unable to deliver the package, the package may be returned to us.

Once the package has been returned to us, we will contact you.

We will then help you find an appropriate solution. If the package needs to be resent, shipping costs may be charged again, depending on the situation.

Therefore, always check your address details carefully before placing your order.

9. Damaged or missing shipment

Is an item missing or was your order delivered damaged?

Please report this within 7 days of receipt via info@hugsback.com.

Please include:

your order number
a description of the issue
clear photos of the packaging and the product
any additional information that may be relevant

We will then help you as soon as possible with an appropriate solution.

10. Delays

Although we do everything we can to deliver quickly, delivery times are always indicative.

We have no control over delays caused by:

busy periods at carriers
technical disruptions
customs inspections
incorrectly provided address details
extreme weather conditions
holidays or delays at sorting centres

Of course, we will help you track delayed shipments.