Shipping policy

Last updated: 25 July 2026

At Hugsback, we do our utmost to ship your order quickly, safely and carefully. On this page, you can find everything about our processing times, delivery times, Shipping costs, delivery areas and our collaboration with carriers.

1. Order processing

Orders placed on business days before 18:00 are processed and handed over to the carrier the same day.

Orders placed after 18:00, on weekends or on public holidays will be processed on the next business day.

We aim to process all orders within 24 hr.

2. Shipping costs

Shipping costs vary by country. The amount displayed at checkout always takes precedence.

Free shipping

We offer free standard shipping to:

  • Netherlands
  • Belgium
  • Germany
  • Austria
  • France

Shipping costs for other countries

The following Shipping costs currently apply to the countries listed below:

  • Luxembourg: € 4,95
  • Denmark: 39 DKK
  • Finland: € 9,95
  • Ireland: € 9,95
  • Italy: € 9,95
  • Poland: € 9,95
  • Sweden: 109 SEK
  • Croatia: € 14,95
  • Estonia: € 14,95
  • Latvia: € 14,95
  • Lithuania: € 14,95
  • Malta: € 14,95
  • Portugal: € 14,95
  • Slovenia: € 14,95
  • Spain: € 14,95
  • Switzerland: 9,90 CHF
  • Norway: 54 NOK
  • United Kingdom: £ 9,95
  • United States: $ 49,95

The final Shipping costs are always clearly displayed before you complete your order. Shipping rates may be adjusted when carriers change their prices.

Any import duties, local taxes and customs clearance fees for deliveries outside the European Union are not included in the Shipping costs. More information can be found under Customs and import duties.

3. Delivery areas and estimated delivery times

Hugsback currently ships to the countries listed below. The stated delivery times begin once your order has been processed by us and handed over to the carrier.

Netherlands and Belgium

  • Netherlands: usually 1 business day
  • Belgium: usually 1 business day

Germany, Austria and France

  • Germany: usually 1–2 business days
  • Austria: usually 1–2 business days
  • France: usually 1–2 business days

Other European Union countries

  • Luxembourg: usually 2–3 business days
  • Denmark: usually 1–2 business days
  • Finland: usually 2–3 business days
  • Ireland: usually 1–2 business days
  • Italy: usually 2–3 business days
  • Poland: usually 1–2 business days
  • Portugal: usually 1–2 business days
  • Spain: usually 1–2 business days
  • Sweden: usually 2–3 business days
  • Croatia: usually 4–5 business days
  • Estonia: usually 4–5 business days
  • Latvia: usually 4–5 business days
  • Lithuania: usually 4–5 business days
  • Malta: usually 4–5 business days
  • Slovenia: usually 4–5 business days

Countries outside the European Union

  • Switzerland: usually 2–4 business days
  • Norway: usually 5–6 business days
  • United Kingdom: usually 3–4 business days
  • United States: usually 12–15 business days

The stated delivery times are estimates and not guaranteed delivery dates. Delivery may take longer due to busy periods at carriers, public holidays, weather conditions, delays at sorting centres or customs inspections.

As soon as your order has been handed over to the carrier, you will receive a tracking code that allows you to track the shipment. After handover, Hugsback has no direct influence on the final delivery speed.

4. Shipping partners

Hugsback ships with reliable shipping partners.

Within the Netherlands, we ship with DHL, DPD and PostNL, among others.

For international orders, we use various carriers through our shipping partners. For each order, we automatically select the most suitable carrier based on destination, package type and availability.

It is currently not possible to choose a specific carrier yourself.

5. Track & Trace

Every order is shipped with a track & trace code.

As soon as your order has been shipped, you will automatically receive an email with the tracking link.

Please note: it may sometimes take several hours before the track & trace information becomes visible with the carrier.

6. Delivery to collection points

It is currently not possible to choose delivery to a collection point directly during checkout.

In some cases, after the package has been registered, the carrier offers the option to change the delivery address or select a collection point via the track & trace page.

These options are determined by the carrier and are independent of Hugsback.

7. Customs and import duties

For orders within the European Union, customs fees normally do not apply.

For deliveries to countries outside the European Union, such as Norway, the United Kingdom and the United States, import duties, VAT, customs clearance fees or other local charges may be imposed by customs or the carrier. These costs are entirely the responsibility of the customer. Hugsback has no control over these costs and does not reimburse them.

These costs are entirely the responsibility of the customer.

Hugsback has no control over these costs and does not reimburse them.

8. Incorrect address or undeliverable package

If a package cannot be delivered because the address was entered incorrectly, the recipient cannot be reached, or the carrier was unable to deliver the package, the package may be returned to us.

As soon as the package has been returned to us, we will contact you.

We will then help you with a suitable solution. If the package needs to be sent again, shipping costs may be charged again, depending on the situation.

Therefore, always check your address details carefully before placing your order.

9. Damaged or missing shipment

Is an item missing or was your order delivered damaged?

Please report this within 7 days of receipt via info@hugsback.com.

Please include:

your order number
a description of the problem
clear photos of the packaging and the product
any additional information that may be relevant

We will then help you as soon as possible with a suitable solution.

10. Delays

Although we do everything we can to deliver quickly, delivery times are always indicative.

We have no control over delays caused by:

busy periods with carriers
technical malfunctions
customs inspections
incorrectly provided address details
extreme weather conditions
holidays or delays at sorting centres

We will of course assist you in tracking delayed shipments.

11. Contact

Do you have questions about your order or this shipping policy? Our cuddly team is happy to help.

Hugsback
Broekkantsedijk 32
5482ET Schijndel
Netherlands

Email: info@hugsback.com
WhatsApp: +31 6 45972787
Chamber of Commerce: 97949620
VAT number: NL868300500B01