Need help? Hugsback is here for you

At Hugsback, you never pay shipping costs – all our orders are shipped free of charge.

Yes! Once your order has been placed, you will receive a confirmation within one hr. As soon as your package is on its way, we will send you an email with the Track & Trace code.

Order before 18:00 hr? Then you’ll receive your Hugsback the next day. Orders placed after 18:00 hr are shipped the following business day. Sometimes delays may occur with the carrier, but we’ll always keep you informed via Track & Trace.

Yes! As soon as your order has been placed, you will receive an order confirmation right away. Once your package is on its way, we will send you an email with the Track & Trace code.

Let us know via info@hugsback.com, and we’ll ensure a quick solution.

Every Hugsback comes with the legal warranty and our own quality guarantee. Is your plush toy delivered defective or does something go wrong? Send us photos via info@hugsback.com, and we will arrange a free replacement.

We want you to be 100% satisfied. Not happy with your Hugsback? Contact our customer service — we always look for a solution that makes you happy.

Yes, if you let us know within 1 hr of placing your order, we can cancel it free of charge.

We recommend using your Hugsback for 1-2 weeks first, so you can get used to it. Still not happy with it? Then you can return it via our returns page.

Email us at info@hugsback.com. You will receive a detailed response within 14 days .

All items you buy from us are covered by the statutory warranty. Statutory warranty means that a product is or must do what the consumer can reasonably expect from it. The warranty periods stated on our website refer to our own manufacturer's warranty.

Yes! We use an independent review platform. Only customers who have actually ordered from us receive an invitation to leave a review.

Hugsback
Broekkantsedijk 32
5482ET Schijndel
Chamber of Commerce: 97949620
VAT number: NL868300500B01