Do you need help? Hugsback is here for you

At Hugsback, you never pay for shipping – all our orders are shipped for free.

Yes! As soon as your order is placed, you will receive a confirmation within an hour. Once your package is on its way, we will send you an email with the Track & Trace code.

Order by 6:00 PM? Then you'll have your Hugsback the next day. Orders placed after 6:00 PM will be shipped the next business day. There may sometimes be delays with the carrier, but we will always keep you updated via Track & Trace.

Yes! As soon as your order is placed, you will immediately receive an order confirmation. Once your package is on its way, we will send you an email with the Track & Trace code.

Let us know at info@hugsback.com and we will ensure a quick solution.

Every Hugsback comes with the legal warranty and our own quality guarantee. If your plush toy is delivered defective or something goes wrong, send us photos at info@hugsback.com, and we will arrange a free replacement.

We want you to be 100% satisfied. Not happy with your Hugsback? Contact our customer service — we are always looking for a solution that makes you happy.

Yes, if you notify us within 1 hour of placing your order, we can cancel it free of charge.

We recommend using your Hugsback for 1-2 weeks to get used to it. Not satisfied? You can return it through our return page.

Email us at info@hugsback.com. You will receive a substantive response within 14 days.

For all items you purchase from us, the legal warranty applies. Legal warranty means that a product is or must do what the consumer can reasonably expect from it. The warranty periods mentioned on our website refer to our own manufacturer's warranty.

Yes! We use an independent review platform. Only customers who have actually ordered from us receive an invitation to leave a review.

Hugsback
Broekkantsedijk 32
5482ET Schijndel
Chamber of Commerce: 97949620
VAT number: NL868300500B01