Insured shipping
Lost or damaged? You'll get a new one right away.
Always insured
With Hugsback Shipping Insurance, you're always protected during the delivery of your plush toy. If your order is damaged, lost, or arrives incomplete during transport, we'll send you a new one free of charge. This ensures worry-free delivery — every Hugsback arrives safely, exactly as intended.
Couldn't load pickup availability
Insured shipping
Free shipping
Free shipping
Free shipping at Hugsback! We cover all shipping costs, with no minimum order. Order before 4 PM, and you'll be cuddling tomorrow!
Free returns
Free returns
Not completely satisfied? Returns are free. We believe in the power of our stuffed animals. That's why you can return them within 30 days without any worries – completely free of charge.
Free warranty
Free warranty
At Hugsback, you get a standard statutory warranty on all our products – completely free. Not satisfied? We'll work with you to find a solution. Our cuddly toy team is ready to help, so you can always go home with a smile!
Frequently Asked Questions
Frequently Asked Questions
Have a question? Below you'll find answers to frequently asked questions about our stuffed animals, shipping, returns, and more. Don't see your question listed? Feel free to contact us.
A hug that gives something back
About Hugsback
At Hugsback we make weighted cuddly toys that help you relax, sleep better, and reduce stress.
Since 2025, we have been carefully developing products that offer peace and security — for young and old, at home or in healthcare.
We are ready to help you!
Need help? Our cuddle team is here for you!
-
Start a live chat
Click on the chat at the bottom left
-
Or send us an email
info@hugsback.com
-
30-day trial cuddle
First a nice cuddle, then decide.
-
Free shipping (worth €5.95)
No shipping costs, but lots of hugs.
-
Trusted by 300+ cuddle buddies
Together we make the world softer.
-
Premium unique materials
For the softest and safest hugs.
